Decent H&S – Terms of Service (ToS)
Last Updated: 21 Nov. 2025
These Terms of Service (“Terms”) govern your access to and use of the Decent H&S platform, websites, mobile applications, and related services (collectively, the “Services”). The Services are provided by Decent H&S Consultancy Ltd (hereinafter referred to as “Decent” or “Decent H&S”), a company incorporated in Cyprus under registration number ΗΕ 422950, with its registered office at:
2 Iosif Hadjiosif Street & Athalassis Avenue,
2027 Strovolos, Nicosia, Cyprus.
By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation. If you do not agree to these Terms, you may not use the Services.
1. Overview of the Services
Decent offers a cloud-based platform designed to help organisations plan, manage, and execute Health & Safety inspections, asset monitoring, observations, audits, and compliance activities.
The Services include, but are not limited to:
- Web and mobile applications for completing inspections, tasks, and forms;
- Project, site, and asset management features;
- QR code asset identification;
- Geolocation-based verification;
- File uploads, attachments, and evidence storage;
- Reporting and analytics;
- Blockchain-anchored (VeChain ToolChain®) audit integrity features;
- Administrative dashboards, team management, and role-based access controls.
We may enhance or modify the Services from time to time as part of ongoing product development.
2. Eligibility and Account Registration
To use the Services, you must be at least 18 years old and legally capable of entering into binding contracts.
You must create an account by providing accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.
You agree to notify us immediately at support@decenthands.com of any unauthorised access or breach of security.
3. Customer Accounts and Organisational Responsibility
When you register under an organisation (your employer, client, or project owner), that organisation is deemed the “Customer” and may:
- Control and administer your account;
- View your activity, submissions, uploaded content, and logs;
- Assign, remove, or restrict permissions;
- Access or export organisational data.
Account ownership resides with the Customer, not with individual end users.
4. Subscriptions, Fees, and Billing
Use of the Services may require a paid subscription. Subscription pricing, tiers, and limits are published separately and may be updated from time to time.
Unless otherwise agreed in writing:
- Subscription fees are billed monthly or annually in advance;
- All fees are non-refundable except where required by law;
- Taxes, VAT, and regulatory charges may apply;
- Late payments may result in suspension of access.
Customers may optionally top-up their accounts with additional allowances, such as extra user seats, expanded storage, increased usage quotas, or additional Decent Credits. These add-ons are billed separately and are subject to additional pricing. The availability of such features, as well as their pricing, may be updated at any time without prior notice.
Continued use of the Services after any pricing or subscription changes constitutes acceptance of the updated terms.
If you participate in a free trial, access will automatically terminate at the end of the trial unless you upgrade to a paid plan. At the conclusion of the trial, a limited grace period applies during which your account data will be retained, and you may upgrade to a paid subscription or request a custom plan in order to continue accessing your data. When the grace period expires, all off-chain data associated with the trial account will be de-anonymised, and your access to the Services will not be recoverable. On-chain data, where applicable, remains immutable in accordance with Section 8 (Blockchain Functionality).
5. Yearly Subscriptions and Early Cancellation
For annual (yearly) subscription plans, fees are billed upfront. If you cancel a yearly subscription before the end of the billing period, an early cancellation fee equivalent to one (1) month of the applicable subscription fee will be charged. Any remaining amount will then be refunded on a pro rata basis for the unused portion of the subscription term, calculated after deduction of the early cancellation fee.
Refunds, where applicable, will be processed using the original payment method and within a reasonable timeframe, subject to applicable law.
6. Acceptable Use
You may use the Services only in accordance with these Terms and all applicable laws. You agree not to:
- Upload, submit, or transmit unlawful, harmful, or infringing content;
- Circumvent or attempt to bypass security or authentication mechanisms;
- Reverse engineer or attempt to derive the source code of the Services;
- Use automated systems to extract data from the platform;
- Interfere with the operation or integrity of the Services;
- Create accounts by automated means or for fraudulent purposes;
- Misrepresent your identity or affiliation with an organisation.
Decent reserves the right to suspend or terminate accounts involved in prohibited activities without any prior notice.
7. User Content and Customer Data
The Services enable you to upload or submit content, including inspection notes, forms, attachments, photos, signatures, location data, and other information (“User Content”).
7.1 Ownership
You retain ownership of User Content submitted by you or your organisation.
7.2 Licence to Decent
To operate and improve the Services, you grant Decent a worldwide, non-exclusive licence to host, process, transmit, display, and create derivative works of User Content solely for the following purposes:
- Providing the Services;
- Improving functionality, performance, and security;
- Complying with legal obligations;
- Supporting and maintaining the platform.
We do not claim ownership over your content, and we do not sell or exploit it for advertising or unrelated commercial purposes.
8. Data Protection and Privacy
Your use of the Services is subject to our Privacy Policy, which forms part of these Terms. The Privacy Policy describes how we collect, use, store, transfer, and protect personal data in accordance with:
- EU GDPR,
- Cyprus Data Protection Law, and
- Industry best practices.
By using the Services, you acknowledge that you have reviewed and accepted the Privacy Policy.
9. Blockchain Functionality
Some features of the Services may anchor inspection events, asset interactions, or digital evidence hashes to the VeChain ToolChain® blockchain.
9.1 Nature of Blockchain Records
Blockchain networks are:
- Public
- Immutable
- Distributed globally
This means blockchain entries:
- Cannot be modified or deleted;
- May be accessible outside the EU;
- Permanently record cryptographic hashes, timestamps, or unique identifiers.
9.2 No Personal Data Written On-Chain
Decent does not store plain personal data on the blockchain. Only hashed or non-identifying metadata may be recorded.
9.3 Independent Controller
VeChain ToolChain® is operated by Shanghai NanoJClean Technology Co., Ltd. Their privacy policy applies to all blockchain processing. Decent and VeChain operate as independent controllers for on-chain events.
9.4 GDPR Limitations
Certain GDPR rights (such as erasure or rectification) do not apply to blockchain entries due to technical immutability. These limitations are explained in our Privacy Policy.
10. Intellectual Property
All intellectual property rights in the Services—including software code, UI/UX design, APIs, documentation, branding, logos, databases, and platform architecture—are owned by or licensed to Decent H&S Consultancy Ltd.
Except as expressly permitted, you may not copy, modify, distribute, create derivative works of, or otherwise exploit any part of the Services.
11. Service Availability and Updates
We strive to provide secure and reliable access to the Services. However, availability may be interrupted due to maintenance, updates, technical issues, or events outside our control.
Decent may update or modify the Services at any time, including:
- New features;
- Improvements;
- Security updates;
- Removal of deprecated functionality.
We aim to minimise disruption and will notify you of material changes when feasible.
12. Third-Party Services
The Services may integrate with third-party systems (e.g., identity providers, cloud storage, payment gateway providers or the VeChain ToolChain®). Your use of those services is governed by the third party’s terms and policies.
Decent is not responsible for third-party systems, security, or availability.
13. Suspension and Termination
We may suspend or terminate your access to the Services if:
- You breach these Terms;
- You fail to pay applicable fees;
- Your actions risk harm to the platform, users, or third parties;
- We are required to do so by law or regulatory order.
Upon termination:
- Access to your account may cease;
- Customer Data may be retained or deleted/anonymized according to our Privacy Policy and applicable law;
- Certain obligations (e.g., confidentiality, intellectual property, payment obligations) shall continue to apply.
14. Warranties and Disclaimers
The Services are provided “as is” and “as available”.
To the maximum extent permitted by law, Decent disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee:
- Uninterrupted or error-free access;
- That the Services will meet your specific requirements;
- That all defects will be corrected immediately.
15. Limitation of Liability
To the fullest extent permitted by law:
- Decent shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, goodwill, or business interruption.
- Decent’s total aggregate liability arising out of or relating to the Services shall not exceed the amount paid by you (or your organisation) to Decent in the 6 months preceding the event giving rise to liability.
These limitations apply regardless of the theory of liability, including contract, tort, negligence, strict liability, insurance claim or otherwise.
16. Indemnification
You agree to indemnify and hold harmless Decent, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:
- Your use of the Services;
- Your breach of these Terms;
- Your violation of applicable laws;
- Your uploaded content or conduct within the platform.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law principles.
Any dispute arising from or relating to these Terms shall be resolved exclusively by the competent courts of Nicosia, Cyprus.
18. Changes to These Terms
We may modify these Terms when we update or improve the Services. When changes are material, we will notify you through the platform or by email.
Continued use of the Services after the effective date of revised Terms constitutes acceptance of those changes.
19. Contact Us
For questions or concerns regarding these Terms, please contact:
Decent H&S Consultancy Ltd
Email: support@decenthands.com
Address: 2 Iosif Hadjiosif Street & Athalassis Avenue,
2027 Nicosia, Cyprus
