Decent H&S – Terms of Service (ToS)
Last Updated: 03 March 2026
These Terms of Service (“Terms”) govern your access to and use of the Decent H&S platform, websites, mobile applications, and related services (collectively, the “Services”). The Services are provided by Decent H&S Consultancy Ltd (hereinafter referred to as “Decent” or “Decent H&S”), a company incorporated in Cyprus under registration number ΗΕ 422950, with its registered office at:
2 Iosif Hadjiosif Street & Athalassis Avenue,
2027 Strovolos, Nicosia, Cyprus.
By accessing or using the Services, you agree to be bound by these Terms. If you are using the Services on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation. If you do not agree to these Terms, you may not use the Services.
1. Overview of the Services
Decent offers a cloud-based platform designed to help organisations plan, manage, and execute Health & Safety inspections, asset monitoring, observations, audits, and compliance activities.
The Services include, but are not limited to:
- Web and mobile applications for completing inspections, tasks, and forms;
- Project, site, and asset management features;
- QR code asset identification;
- Geolocation-based verification;
- File uploads, attachments, and evidence storage;
- Reporting and analytics;
- Blockchain-anchored (VeChain ToolChain®) audit integrity features;
- Administrative dashboards, team management, and role-based access controls.
We may enhance or modify the Services from time to time as part of ongoing product development.
2. Eligibility and Account Registration
To use the Services, you must be at least 18 years old and legally capable of entering into binding contracts.
You must create an account by providing accurate, complete, and up-to-date information. You are responsible for maintaining the confidentiality of your login credentials and for all activity conducted under your account.
You agree to notify us immediately at support@decenthands.com of any unauthorised access or breach of security.
3. Customer Accounts and Organisational Responsibility
When you register under an organisation (your employer, client, or project owner), that organisation is deemed the “Customer” and may:
- Control and administer your account;
- View your activity, submissions, uploaded content, and logs;
- Assign, remove, or restrict permissions;
- Access or export organisational data.
Account ownership resides with the Customer, not with individual end users.
4. Subscriptions, Fees, and Billing
Use of the Services may require a paid subscription. Subscription pricing, tiers, included features, and allocation limits are published separately and may be updated from time to time.
Unless otherwise agreed in writing:
- Subscription fees are billed monthly or annually in advance;
- All fees are non-refundable except where required by law;
- Taxes, VAT, and regulatory charges may apply;
- Late or failed payments may result in suspension or restriction of access to the Services.
Customers may optionally top-up their accounts with additional allowances, such as extra user seats, expanded storage, increased usage quotas, or additional Decent Credits. These add-ons are billed separately and are subject to additional pricing. The availability of such features, as well as their pricing, may be updated at any time without prior notice.
Continued use of the Services after any pricing or subscription changes constitutes acceptance of the updated terms.
If you participate in a free trial, access will automatically terminate at the end of the trial unless you upgrade to a paid plan. At the conclusion of the trial, a limited grace period applies during which your account data will be retained, and you may upgrade to a paid subscription or request a custom plan in order to continue accessing your data. When the grace period expires, all off-chain data associated with the trial account will be de-anonymised, and your access to the Services will not be recoverable. On-chain data, where applicable, remains immutable in accordance with Section 9 (Blockchain Functionality).
4.1. Free Plan
Decent may offer a Free plan intended for early-stage or limited operational use. The Free plan includes access to core platform features and a fixed initial allocation of Immutable Verification Actions and QR Identifiers.
Customers may purchase additional allocations of Immutable Verification Actions and QR Identifiers on a pay-as-you-use basis by submitting a request through the Decent platform. Such additional allocations are billed separately and are subject to the pricing in effect at the time of purchase.
The availability, structure, and pricing of additional allocations may be modified from time to time at Decent’s discretion. For full details regarding billing items and associated costs, please refer to the applicable Pricing Policy.
Continued use of the Services after any pricing or subscription changes constitutes acceptance of the updated terms.
Fair Usage Policy
After 12 months of use, Free plan accounts may be reviewed to determine continued eligibility under the fair use policy. Where continued access is not appropriate, the account may require upgrading to a paid subscription in order to maintain full access.
If a Free plan account becomes restricted following such review, a limited grace period will apply. During this grace period:
- Account data will be retained;
- The user may upgrade to a paid subscription or request a custom plan to restore full access.
If no upgrade or alternative arrangement is made before the grace period expires, access to the account may be permanently disabled. Off-chain data may be deleted or anonymised in accordance with Decent’s data retention policies (refer to Section 10). On-chain records, where applicable, remain immutable in accordance with Section 9 (Blockchain Functionality).
Decent reserves the right to modify, suspend, or discontinue the Free plan offering at its discretion.
4.2 Paid Subscriptions
Paid subscription plans provide access to the Services in accordance with the features, capacities, and allocations specified on the applicable pricing page at the time of purchase.
Each paid subscription includes a defined allocation of Immutable Verification Actions, QR Identifiers, and other features as described in the selected plan. Unless explicitly stated otherwise, included allocations are provisioned upon subscription activation and do not reset or renew automatically.
Paid subscriptions renew automatically at the end of each billing cycle unless cancelled in accordance with the cancellation terms set forth in these Terms. Refer to Section 10 for further details regarding data retention following cancellation or termination.
Customers may upgrade their subscription plan at any time.
4.3 Allocations and Additional Usage
Immutable Verification Actions and QR Identifiers are provisioned as fixed allocations upon subscription activation and do not reset, renew, or roll over automatically unless explicitly stated in the applicable subscription plan.
Customers may purchase additional allocations of Immutable Verification Actions, QR Identifiers, or other add-ons according to Decent’s pricing model. Such additional allocations are billed separately and are subject to the pricing in effect at the time of purchase. For full details regarding billing items and associated costs, please refer to the applicable Pricing Policy.
The availability, structure, and pricing of subscriptions, allocations, and add-ons may be modified at any time at Decent’s discretion.
5. Subscriptions and Early Cancellation
Annual Subscriptions
For annual (yearly) subscription plans, fees are billed upfront. If you cancel a yearly subscription before the end of the billing period, an early cancellation fee equivalent to one (1) month of the applicable subscription fee will be charged. Any remaining amount will then be refunded on a pro rata basis for the unused portion of the subscription term, calculated after deduction of the early cancellation fee.
Refunds, where applicable, will be processed using the original payment method and within a reasonable timeframe, subject to applicable law.
Monthly Subscriptions
Monthly subscription plans may be cancelled at any time. No partial refunds will be issued for unused portions of a monthly billing period unless required by applicable law.
Upon cancellation of any paid subscription:
- The cancellation request will take effect immediately;
- The account will remain active for seven (7) days as a grace period;
- After the grace period expires, access to the Services may be restricted or terminated unless otherwise agreed in writing.
Refunds, where applicable, will be processed using the original payment method within a reasonable timeframe and in accordance with applicable law.
6. Acceptable Use
You may use the Services only in accordance with these Terms and all applicable laws. You agree not to:
- Upload, submit, or transmit unlawful, harmful, or infringing content;
- Circumvent or attempt to bypass security or authentication mechanisms;
- Reverse engineer or attempt to derive the source code of the Services;
- Use automated systems to extract data from the platform;
- Interfere with the operation or integrity of the Services;
- Create accounts by automated means or for fraudulent purposes;
- Misrepresent your identity or affiliation with an organisation.
Decent reserves the right to suspend or terminate accounts involved in prohibited activities without any prior notice.
7. User Content and Customer Data
The Services enable you to upload or submit content, including inspection notes, forms, attachments, photos, signatures, location data, and other information (“User Content”).
7.1 Ownership
You retain ownership of User Content submitted by you or your organisation.
7.2 Licence to Decent
To operate and improve the Services, you grant Decent a worldwide, non-exclusive licence to host, process, transmit, display, and create derivative works of User Content solely for the following purposes:
- Providing the Services;
- Improving functionality, performance, and security;
- Complying with legal obligations;
- Supporting and maintaining the platform.
We do not claim ownership over your content, and we do not sell or exploit it for advertising or unrelated commercial purposes.
8. Data Protection and Privacy
Your use of the Services is subject to our Privacy Policy, which forms part of these Terms. The Privacy Policy describes how we collect, use, store, transfer, and protect personal data in accordance with:
- EU GDPR,
- Cyprus Data Protection Law, and
- Industry best practices.
By using the Services, you acknowledge that you have reviewed and accepted the Privacy Policy.
9. Blockchain Functionality
Some features of the Services may anchor inspection events, asset interactions, or digital evidence hashes to the VeChain ToolChain® blockchain.
9.1 Nature of Blockchain Records
Blockchain networks are:
- Public
- Immutable
- Distributed globally
This means blockchain entries:
- Cannot be modified or deleted;
- May be accessible outside the EU;
- Permanently record cryptographic hashes, timestamps, or unique identifiers.
9.2 No Personal Data Written On-Chain
Decent does not store plain personal data on the blockchain. Only hashed or non-identifying metadata may be recorded.
9.3 Independent Controller
VeChain ToolChain® is operated by Shanghai NanoJClean Technology Co., Ltd. Their privacy policy applies to all blockchain processing. Decent and VeChain operate as independent controllers for on-chain events.
9.4 GDPR Limitations
Certain GDPR rights (such as erasure or rectification) do not apply to blockchain entries due to technical immutability. These limitations are explained in our Privacy Policy.
10. Data Retention
Following cancellation or termination of a subscription, account access will remain active for seven (7) days as a grace period, after which access to the Services may be restricted or terminated.
Off-chain account data will be retained for a period of thirty (30) days from the effective date of cancellation or termination (the “Retention Period”). During the Retention Period, the customer may reactivate the account by subscribing to an eligible paid plan.
After the Retention Period expires, Decent may delete or anonymise off-chain data in accordance with its data retention and privacy policies. Recovery of deleted data is not guaranteed after this period.
On-chain records, including Immutable Verification Actions anchored to a public blockchain, remain immutable and cannot be modified or deleted by Decent.
11. Intellectual Property
All intellectual property rights in the Services—including software code, UI/UX design, APIs, documentation, branding, logos, databases, and platform architecture—are owned by or licensed to Decent H&S Consultancy Ltd.
Except as expressly permitted, you may not copy, modify, distribute, create derivative works of, or otherwise exploit any part of the Services.
12. Service Availability and Updates
We strive to provide secure and reliable access to the Services. However, availability may be interrupted due to maintenance, updates, technical issues, or events outside our control.
Decent may update or modify the Services at any time, including:
- New features;
- Improvements;
- Security updates;
- Removal of deprecated functionality.
We aim to minimise disruption and will notify you of material changes when feasible.
13. Third-Party Services
The Services may integrate with third-party systems (e.g., identity providers, cloud storage, payment gateway providers or the VeChain ToolChain®). Your use of those services is governed by the third party’s terms and policies.
Decent is not responsible for third-party systems, security, or availability.
14. Suspension and Termination
We may suspend or terminate your access to the Services if:
- You breach these Terms;
- You fail to pay applicable fees;
- Your actions risk harm to the platform, users, or third parties;
- We are required to do so by law or regulatory order.
Upon termination:
- Access to your account may cease;
- Customer Data may be retained or deleted/anonymized according to our Privacy Policy, Retention Clause (refer to Section 10) and applicable law;
- Certain obligations (e.g., confidentiality, intellectual property, payment obligations) shall continue to apply.
15. Warranties and Disclaimers
The Services are provided “as is” and “as available”.
To the maximum extent permitted by law, Decent disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.
We do not guarantee:
- Uninterrupted or error-free access;
- That the Services will meet your specific requirements;
- That all defects will be corrected immediately.
16. Limitation of Liability
To the fullest extent permitted by law:
- Decent shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including loss of profits, data, goodwill, or business interruption.
- Decent’s total aggregate liability arising out of or relating to the Services shall not exceed the amount paid by you (or your organisation) to Decent in the 6 months preceding the event giving rise to liability.
These limitations apply regardless of the theory of liability, including contract, tort, negligence, strict liability, insurance claim or otherwise.
17. Indemnification
You agree to indemnify and hold harmless Decent, its directors, employees, and agents from any claims, damages, losses, liabilities, and expenses arising from:
- Your use of the Services;
- Your breach of these Terms;
- Your violation of applicable laws;
- Your uploaded content or conduct within the platform.
18. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Republic of Cyprus, without regard to conflict-of-law principles.
Any dispute arising from or relating to these Terms shall be resolved exclusively by the competent courts of Nicosia, Cyprus.
19. Changes to These Terms
We may modify these Terms when we update or improve the Services. When changes are material, we will notify you through the platform or by email.
Continued use of the Services after the effective date of revised Terms constitutes acceptance of those changes.
20. Contact Us
For questions or concerns regarding these Terms, please contact:
Decent H&S Consultancy Ltd
Email: support@decenthands.com
Address: 2 Iosif Hadjiosif Street & Athalassis Avenue,
2027 Nicosia, Cyprus
